Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Hailey’s Jewelry House pieces?
We specialize in high-quality 14k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic US, while international orders can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that earrings are final sale for hygiene reasons.
Do you offer a warranty on your products?
Yes, every purchase includes a 6-month limited warranty that covers manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.